ECI Trust Center
Privacy Policy
Effective Date: January 1, 2026
Privacy Policy
Efficiently Connected, Inc. (“Efficiently Connected,” “ECI Research,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the trust of our clients, research participants, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, use the ECI Research Portal, participate in our research programs, or otherwise interact with us.
This Privacy Policy applies to:
By using our websites or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name
- Email address
- Company name
- Job title (when provided)
- Account credentials
- Contact form submissions
- Newsletter subscriptions
- Research interview transcripts
- Files uploaded through the ECI Research Portal
- Communications with our team
Research Data
Our research platform may contain:
- Survey datasets
- Research reports
- Interview transcripts
- Uploaded research materials
- Client deliverables
Research content uploaded to the platform is used solely to provide the requested services unless otherwise agreed in writing.
Survey responses used in published research are generally aggregated and anonymized. Individual participants will not be identified without their consent unless participation explicitly requires attribution.
Automatically Collected Information
When visiting our websites we may automatically collect:
- Browser type
- Device information
- IP address
- Pages visited
- Session information
- Referral source
- Usage analytics
This information helps us improve our websites and services.
2. How We Use Information
We use information to:
- Respond to inquiries
- Provide access to the Research Portal
- Deliver reports, datasets, and research
- Provide customer support
- Conduct research and analysis
- Improve our websites and services
- Send newsletters and research updates
- Meet legal and contractual obligations
- Protect the security of our systems
3. Sharing Information
We do not sell personal information.
We may share information with trusted service providers that assist in operating our business, including:
- Supabase (database and authentication)
- Render (website and application hosting)
- HubSpot (CRM)
- Constant Contact (email communications)
- ClickUp (project management)
- Google Analytics (website analytics)
- PostHog (product analytics)
These providers process information only as necessary to provide services on our behalf.
4. Cookies and Analytics
Our websites use essential cookies required for normal operation.
We also use analytics technologies to understand website usage and improve user experience. Analytics information is collected in aggregate and is not used to identify individual users whenever possible.
5. Data Retention
We retain information only as long as necessary for legitimate business purposes, including:
- User accounts until deleted or inactive
- Marketing subscriptions until unsubscribed
- Research materials according to contractual obligations
- Survey datasets for ongoing research purposes
- Records required by law
6. Data Security
We use commercially reasonable administrative, technical, and organizational safeguards to protect information entrusted to us.
These measures include:
- Secure cloud infrastructure
- Authentication and access controls
- Encryption where supported by our service providers
- Role-based access to internal systems
- Ongoing monitoring and security updates provided by our infrastructure vendors
No system can guarantee absolute security, but we continually work to protect the information we maintain.
7. International Users
Our services are available globally.
By using our services, you understand your information may be processed in the United States or other jurisdictions where our service providers operate.
8. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Object to certain processing
- Withdraw consent where applicable
- Opt out of marketing communications
Requests may be submitted to:
9. Children’s Privacy
Our services are intended for business professionals and organizations.
They are not directed toward children, and we do not knowingly collect personal information from individuals under 18 years of age.
10. Changes to this Policy
We may update this Privacy Policy periodically.
The effective date at the top of this page reflects the most recent revision.
Contact
Efficiently Connected, Inc.
DBA ECI Research
P.O. Box 1012
Holden Beach, NC 28462