Fastcall’s Bet on the 80% Outside the Contact Center
Fastcall CEO Rich Rosen argues that enterprise communication visibility collapsed not by design but by permission, one iPhone approval at a time. The company positions itself as the Salesforce-native answer for capturing calls and SMS from the 80% of enterprise workers outside the contact center. ECI Research data on vendor selection criteria and procurement friction explains why the architectural approach matters as much as the product.
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