ServiceNow AI Passport: Runtime Governance for Enterprise AI Agents
ServiceNow announced AI Passport, a runtime governance layer for AI agents, alongside major EmployeeWorks expansions that let employees build their own AI assistants. The announcements position ServiceNow as a platform-level owner of enterprise AI governance, from shadow AI detection to cost management and policy enforcement. This research note analyzes the architectural implications and competitive stakes for IT buyers and developers alike.
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