Agentic AI

ServiceNow used Knowledge 2026 to reposition itself as the governed runtime for enterprise AI, unveiling AI Control Tower expansions, the Otto unified AI experience, and Action Fabric for cross-agent execution. ECI Research analysts examine what the announcements mean for ITDMs navigating multi-agent complexity and developers building governed AI workflows. The company’s $30B revenue target by 2030 signals a long-range bet that AI orchestration and governance will outcompete model capabilities as the primary enterprise differentiator.