Banyan Software

AI Feature Adoption Gap: Half of Vertical Software Operators Are Missing the Mark

AI Feature Adoption Gap: Half of Vertical Software Operators Are Missing the Mark

AI, Application Development, Machine Learning /

Banyan Software’s inaugural AI benchmark report finds that 51% of vertical software operators see fewer than one in four customers using the AI they built. The gap between shipping AI and driving customer adoption is the defining competitive variable in vertical software. ECI Research data on engineering time and observability investment adds context to why this problem persists.

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Vertical SaaS Consolidation in the AI Era | ECI Research

Vertical SaaS Consolidation in the AI Era | ECI Research

Application Development, Enterprise Software, SaaS /

Banyan Software CEO David Berkal argues that SaaS is entering a post-rationalization phase where AI raises both build velocity and procurement scrutiny. ECI Research examines why deeply embedded vertical software survives the cut while thinner tools face displacement. The consolidation opportunity is real, but diligence criteria must evolve.

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