Modulate’s Velma Transcribe cuts costs by 90%, enabling real-time voice AI, conversational analytics, and scalable transcription pipelines.
Modulate Reshapes Transcription Economics for Voice AI at Scale Read More »
Fan engagement shifts from campaigns to platforms using data, AI and omnichannel experiences to build continuous customer relationships.
Data-Driven Fan Engagement Becomes a Platform Strategy, Not a Campaign Read More »
Verint consolidates Calabrio under one brand, signaling platform-driven CX automation and AI orchestration strategy.
Verint Unifies Brand as CX Automation Consolidation Accelerates Read More »
ServiceNow acquires Moveworks to create an AI-native front door, unifying agentic AI, enterprise search, and workflows.
ServiceNow and Moveworks Signal the Rise of the AI-Native Front Door Read More »
New data highlights rapid adoption of conversational AI in addition to a widening divide between business confidence and consumer experience.
Twilio Report Exposes Trust Gaps in Enterprise Conversational AI Read More »
Twilio embeds fraud prevention and compliance into APIs, making trust the foundation of scalable digital engagement.
Trust as the New Battleground in Digital Engagement Read More »
Explore how Verint’s Build-A-Bot approach simplifies AI assistant deployment with hybrid AI, drag-and-drop workflows, and quick ROI—empowering customer and employee experiences without massive IT overhauls.
Intelligent Digital Assistant and the “Build-A-Bot” Approach Read More »
Verint’s IVA Voice modernizes legacy IVRs with conversational AI, enabling faster deployment and better customer experiences.
Verint Pushes IVA Voice as an IVR Upgrade Path Read More »
Twilio posts double-digit growth, unveiling an AI-driven platform uniting communications, data, and CX personalization.
Twilio’s Q2 Momentum Signals AI-Driven Customer Experience Shift Read More »
Google’s new Customer Engagement Suite introduces no-code AI agents, vertical-specific solutions, and omnichannel support powered by Gemini models—transforming enterprise customer experience.
Google Launches Next-Gen AI-Powered Customer Engagement Suite Read More »