Salesforce is charging for customer service AI only when it resolves issues without human involvement. The pricing model is bold, but the harder problem is agreeing on what “resolved” actually means. ECI Research breaks down what IT leaders and developers need to evaluate before signing outcome-based AI contracts.
Salesforce Outcome-Based AI Pricing: What Enterprises Must Know Read More »
CData brings MCP connectivity to Copilot Studio and Agent 365, giving AI agents governed access to real-time data across 350+ enterprise systems.
CData Bridges Enterprise Data and Agentic AI at Microsoft Ignite 2025 Read More »
Vonage and Salesforce integrate AI-powered fraud detection and real-time verification into Agentforce 360, redefining customer engagement with secure, intelligent voice and network APIs.
Vonage and Salesforce Redefine Customer Engagement with Agentforce 360 Integration Read More »
Explore how Dreamforce 2025 is shaping AI-native, low-code, and agentic enterprise development for modern developers.
Dreamforce 2025 Developer Impact and the Rise of the Agentic Enterprise Read More »
CData’s new Integration Accelerator simplifies Microsoft Fabric connectivity to over 270 platforms, cutting integration time by 90% and accelerating enterprise analytics.
CData Speeds Up Data Integration with Microsoft Fabric Accelerator Read More »
Salesforce’s acquisition of Zoomin enhances its AI CRM capabilities by unlocking unstructured data to power personalized, real-time customer interactions. This move positions Salesforce as a leader in AI-driven customer service, driving innovation in application development and data management.
Salesforce’s Acquisition of Zoomin: The Power of Unstructured Data for AI Read More »
Key takeaways from Dreamforce 2024, including Salesforce’s AI innovations like Agentforce, enhanced Marketing Cloud, and industry-specific solutions. Learn how these advancements are set to transform CRM and impact developers.
Salesforce AI Innovations and Industry Solutions at Dreamforce 2024 Read More »