Twilio and AEG Make Fan Engagement More Data Driven at Scale
Twilio and AEG expand a data-driven engagement platform across ticketing, venues, and teams.
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Customer Experience
LiveNexus Signals a Pragmatic Turn in Enterprise AI-Driven CX
Liveops launches LiveNexus, an AI and human orchestration platform focused on governed, production-grade CX modernization.
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Omni Agent Intelligence Signals the Next Phase of AI-Native CX Governance
Calabrio’s Omni Agent Intelligence highlights how AI-native CX governance is evolving to manage quality, risk, and performance across human and AI agents.
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Thoma Bravo Combines Verint and Calabrio
Thoma Bravo merges Verint (CX automation) and Calabrio (WFO) to form a comprehensive, AI-powered customer experience platform, accelerating market consolidation in the contact center space.
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Twilio Report Exposes Trust Gaps in Enterprise Conversational AI
New data highlights rapid adoption of conversational AI in addition to a widening divide between business confidence and consumer experience. The News Twilio released its Inside the Conversational AI Revolution report, detailing how enterprises and consumers view the growing role of AI agents in customer engagement. Based on surveys of 4,800 consumers and 457 business
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Vonage and Salesforce Redefine Customer Engagement with Agentforce 360 Integration
Vonage and Salesforce integrate AI-powered fraud detection and real-time verification into Agentforce 360, redefining customer engagement with secure, intelligent voice and network APIs.
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Google Expands Ask Gemini in Meet to Enterprise Domains, Bringing Private AI Assistance to the Digital Workplace
Ask Gemini brings private AI summarization and context to Google Meet, boosting enterprise productivity and trust.
Intuit Mailchimp Elevates Retail Marketing with Unified Omnichannel Intelligence
Mailchimp’s new Shopify integrations and global SMS help retailers personalize omnichannel campaigns and boost holiday ROI.
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Twilio Doubles Down on Platform Unity to Bridge Innovation and Customer Readiness
Twilio’s 2025 Analyst Summit showcased its shift from omnichannel to a unified, AI-powered customer engagement platform. From fraud protection to context-driven communications, Twilio is doubling down on modularity, security, and trust at scale.
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Platform Strategy + Messaging Clarity for Enterprise AI Adoption
Verint’s enterprise AI adoption strategy reveals how platform clarity, visible compliance, and outcome-based messaging drive success. Explore how simplifying terminology, centralizing AI/ML, and controlling costs are key to scalable CX automation.
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