Thoma Bravo merges Verint (CX automation) and Calabrio (WFO) to form a comprehensive, AI-powered customer experience platform, accelerating market consolidation in the contact center space.
Thoma Bravo Combines Verint and Calabrio Read More »
New data highlights rapid adoption of conversational AI in addition to a widening divide between business confidence and consumer experience. The News Twilio released its Inside the Conversational AI Revolution report, detailing how enterprises and consumers view the growing role of AI agents in customer engagement. Based on surveys of 4,800 consumers and 457 business
Twilio Report Exposes Trust Gaps in Enterprise Conversational AI Read More »
Vonage and Salesforce integrate AI-powered fraud detection and real-time verification into Agentforce 360, redefining customer engagement with secure, intelligent voice and network APIs.
Vonage and Salesforce Redefine Customer Engagement with Agentforce 360 Integration Read More »
Ask Gemini brings private AI summarization and context to Google Meet, boosting enterprise productivity and trust.
Mailchimp’s new Shopify integrations and global SMS help retailers personalize omnichannel campaigns and boost holiday ROI.
Intuit Mailchimp Elevates Retail Marketing with Unified Omnichannel Intelligence Read More »
Twilio’s 2025 Analyst Summit showcased its shift from omnichannel to a unified, AI-powered customer engagement platform. From fraud protection to context-driven communications, Twilio is doubling down on modularity, security, and trust at scale.
Twilio Doubles Down on Platform Unity to Bridge Innovation and Customer Readiness Read More »
Verint’s enterprise AI adoption strategy reveals how platform clarity, visible compliance, and outcome-based messaging drive success. Explore how simplifying terminology, centralizing AI/ML, and controlling costs are key to scalable CX automation.
Platform Strategy + Messaging Clarity for Enterprise AI Adoption Read More »
Explore how Verint’s Build-A-Bot approach simplifies AI assistant deployment with hybrid AI, drag-and-drop workflows, and quick ROI—empowering customer and employee experiences without massive IT overhauls.
Intelligent Digital Assistant and the “Build-A-Bot” Approach Read More »
Discover how AI assistants in customer service and healthcare are driving results like +30 CSAT points and 80% faster service times—when paired with strong user adoption, clean data, and real-world customization.
Lessons from AI Assistants in Customer Service and Healthcare Read More »
Verint Engage 2025 Day 2 showcased Exact Forecasting Bot and Intraday Spike Bot, turning CX automation into a real-time, closed-loop system focused on accuracy, response, and measurable ROI.
Day 2 Keynote: From Forecasting Precision to Intraday Control Read More »