Verint to Join Thoma Bravo in $2B CX Automation Deal
Verint to be acquired by Thoma Bravo for $2B, combining with Calabrio to advance AI-powered CX automation platforms.
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Twilio’s Q2 Momentum Signals AI-Driven Customer Experience Shift
Twilio posts double-digit growth, unveiling an AI-driven platform uniting communications, data, and CX personalization.
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Twilio Powers Verified Messaging Surge with RCS Boost for Fresha
Fresha sees 41.3% read rates using Twilio RCS, boosting verified, interactive customer messaging without mobile apps.
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Amazon Advances Generative AI at Scale with Agentic Actions, Modular Systems, and Enterprise Value
Amazon reveals how generative AI is transforming advertising, procurement, and consumer experiences through modular architectures, agentic systems, and responsible deployment frameworks across its organization.
Intelligent Journeys and Local Trust Power Twilio’s AI Engagement Stack
Twilio’s new features—including Event-Triggered Journeys, EU email data residency, and WhatsApp Business Calling—aim to help developers create personalized, compliant, multichannel experiences at scale.
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RCS Messaging Gains Ground in France as Twilio Partners with Orange
Twilio partners with Orange to expand RCS Business Messaging in France, offering developers app-like messaging features, verified identity, and fallback support as RCS adoption exceeds 70%.
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Scaling the AWS Marketplace: AI-Powered Efficiencies for Buyers and Partners
AWS introduces AI-driven tools to optimize product discovery, partner matching, and listing validation in its Marketplace, reducing response times and transforming the cloud buying experience.
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Twilio Demonstrates Why AI Personalization Alone Falls Short
Twilio’s 2025 report shows a disconnect between AI personalization and consumer sentiment, urging developers to prioritize real-time engagement, transparency, and trust in CX architecture.
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Twilio Signals Strategic Clarity in the Age of AI
Twilio is evolving from a messaging provider to a unified platform for AI-powered customer engagement, focusing on simplicity, compliance, and strategic value. The company’s new approach emphasizes embedded intelligence, platform unification, and solution-based outcomes.
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From CDP Strategies to the Twilioverse
Day 2 lightning talks at Twilio SIGNAL 2025 showcased strategies for CDP data unification, observability with Datadog, and developer education through the Twilioverse—reinforcing Twilio’s role as a long-term partner for digital builders.
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