contact center AI Archives - Efficiently Connected

Vonage and Salesforce Redefine Customer Engagement with Agentforce 360 Integration

Customer Experience, Enterprise Applications, Workforce Automation / November 9, 2025

Vonage and Salesforce integrate AI-powered fraud detection and real-time verification into Agentforce 360, redefining customer engagement with secure, intelligent voice and network APIs.

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Day 2 Keynote: From Forecasting Precision to Intraday Control

AI, Customer Experience, Enterprise Software, Verint Engage / September 19, 2025

Verint Engage 2025 Day 2 showcased Exact Forecasting Bot and Intraday Spike Bot, turning CX automation into a real-time, closed-loop system focused on accuracy, response, and measurable ROI.

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Verint to Join Thoma Bravo in $2B CX Automation Deal

AI, Automation, Customer Experience, Enterprise Software / August 28, 2025

Verint to be acquired by Thoma Bravo for $2B, combining with Calabrio to advance AI-powered CX automation platforms.

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