Salesforce is charging for customer service AI only when it resolves issues without human involvement. The pricing model is bold, but the harder problem is agreeing on what “resolved” actually means. ECI Research breaks down what IT leaders and developers need to evaluate before signing outcome-based AI contracts.
Salesforce Outcome-Based AI Pricing: What Enterprises Must Know Read More »
Verint integrates AI bots into Calabrio’s workforce platform, expanding CX automation, conversational analytics, and contact center AI capabilities.
Verint Expands AI CX Automation to Calabrio Workforce Platform Read More »
Verint consolidates Calabrio under one brand, signaling platform-driven CX automation and AI orchestration strategy.
Verint Unifies Brand as CX Automation Consolidation Accelerates Read More »
Thoma Bravo merges Verint (CX automation) and Calabrio (WFO) to form a comprehensive, AI-powered customer experience platform, accelerating market consolidation in the contact center space.
Thoma Bravo Combines Verint and Calabrio Read More »
New data highlights rapid adoption of conversational AI in addition to a widening divide between business confidence and consumer experience.
Twilio Report Exposes Trust Gaps in Enterprise Conversational AI Read More »
Verint’s Day 1 keynote at Engage 2025 emphasized measurable AI business outcomes, hybrid platform adoption, and CX automation backed by a $2B Thoma Bravo investment.
Day 1 Keynote: AI Business Outcomes Now Read More »
Verint to be acquired by Thoma Bravo for $2B, combining with Calabrio to advance AI-powered CX automation platforms.
Verint to Join Thoma Bravo in $2B CX Automation Deal Read More »
Google’s new Customer Engagement Suite introduces no-code AI agents, vertical-specific solutions, and omnichannel support powered by Gemini models—transforming enterprise customer experience.
Google Launches Next-Gen AI-Powered Customer Engagement Suite Read More »