ITSM

PDQ Expands Endpoint Vulnerability Management to macOS and Six Ticketing Platforms

PDQ Expands Endpoint Vulnerability Management to macOS and Six Ticketing Platforms

Application Development, Application Security, DevSecOps, Software Development /

PDQ has extended its vulnerability management workflow to macOS devices and added ticketing integrations with Zendesk, ServiceNow, and Halo. Three new APIs allow teams to push endpoint, vulnerability, and deployment data into external systems programmatically. The release positions PDQ as a unified endpoint management and security data platform for mixed Windows and macOS environments.

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ServiceNow AI Growth Hits $1B ACV: Q2 2026 Results Analysis

ServiceNow AI Growth Hits $1B ACV: Q2 2026 Results Analysis

AI, Application Development, Enterprise IT Strategy /

ServiceNow reported Q2 2026 results that beat guidance on every key metric, with subscription revenues up 24.5% year-over-year and AI ACV crossing $1 billion. ECI Research analysts examine what the 9x growth in agentic AI production deployments signals for enterprise platform strategy. The analysis covers implications for IT decision-makers consolidating AI spend and developers navigating governance-first architectures.

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ServiceNow Knowledge 2026: The Case for an AI Control Tower

ServiceNow Knowledge 2026: The Case for an AI Control Tower

AI, Application Development, Enterprise IT Strategy, ServiceNow Knowledge /

ServiceNow’s Knowledge 2026 conference unveiled Action Fabric, Otto, and a sweeping AI Control Tower strategy aimed at solving the governance gap in enterprise agentic AI. With 25,000 attendees and NVIDIA CEO Jensen Huang endorsing the platform as the “operating system of enterprise AI agents,” the company is making a direct play for the orchestration layer that sits above and governs all AI models and workflows. ECI Research examines what this means for IT decision-makers and developers evaluating agentic AI infrastructure.

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