The Resolution Gap: Why AI CX Needs Better Human Escalation
The Liveops 2026 Resolution Gap Report finds that customers accept AI for simple tasks but expect fast, context-aware escalation to humans when automation fails.... Read more.
Healthcare Network Security: The Case for NaaS and Zero Trust
Nile's "State of Networking, Security & AI in Healthcare" report exposes a sector where clinical disruption is routine, Zero Trust adoption lags far behind intent,... Read more.
Space Raises $2.4M to Build an AI-Native Filesystem | ECI Research
Space has raised $2.4M led by a16z Speedrun to build a distributed filesystem that streams byte ranges on demand, eliminating the copy-and-ingest bottleneck that... Read more.
Axe Compute’s 55 MW Bet on Owning AI Infrastructure
Axe Compute and Duos Technologies have agreed on up to 55 MW of new AI data center capacity across multiple U.S. locations, with Axe Compute taking 49% equity stakes... Read more.
NVIDIA Secures 8 IT-GW AI Campus in Ohio With OpenAI
NVIDIA has secured 8 IT-GW of AI compute capacity at the PORTS-Pike Technology Campus in Ohio, with OpenAI as the 20-year anchor tenant. The move repositions NVIDIA... Read more.
Cisco Q4 FY2026: AI Infrastructure Demand Drives Record Revenue
Cisco reported record Q4 FY2026 revenue and EPS, driven by AI infrastructure and networking demand. ECI Research analysis examines the structural drivers behind... Read more.
Dell PowerStore Elite, AI Security Alliance: August 2026 Update
Dell Technologies' August 2026 updates center on PowerStore Elite reaching general availability with Nutanix Cloud Platform support, membership in NVIDIA's Open... Read more.
Gemini 3.7 Flash: Price Cut and Performance Gains Reshape AI Agent Economics
Google has launched Gemini 3.7 Flash, cutting per-token pricing by 50% while posting significant improvements in software engineering, web development, and agentic... Read more.
TransFi JARVIS: AI Compliance Platform for Cross-Border Payments
TransFi has launched JARVIS, a proprietary AI compliance intelligence platform that unifies customer risk data across its cross-border payments infrastructure. The... Read more.
Dynatrace Acquires Arize: A $915M Bet on AI Observability
Dynatrace is acquiring AI observability leader Arize for $915 million, combining pre-production model evaluation with enterprise-grade production monitoring. The... Read more.
