Contact Center AI: Why Deployment Isn’t Delivering Results
ReflexAI's 2026 survey of 109 contact center leaders finds that AI tools are nearly universal but rarely effective. The root cause isn't technology — it's the... Read more.
AWS Agentic AI Platform Shifts from Generation to Delivery
AWS has unveiled a broad expansion of its AI platform, introducing continuous security remediation, autonomous background agents, and a unified data layer called... Read more.
Omnigent: Databricks Open Sources an AI Agent Meta-Harness
Databricks has released Omnigent, an open source meta-harness that sits above existing AI agent frameworks to enable composition, governance, and real-time collaboration... Read more.
Pax8 Launches Managed Intelligence Provider Program for MSPs
Pax8 announced its Managed Intelligence Provider Program and Managed Intelligence Services at Beyond 2026, giving MSPs a repeatable framework to deliver AI outcomes... Read more.
Databricks Data + AI Summit 2026: Unity AI Gateway and the Enterprise AI Governance Bet
Databricks used its Data + AI Summit 2026 keynote to announce Unity AI Gateway, LTAP, Lakehouse//RT, Genie One, and CustomerLake. ECI Research analyzes what these... Read more.
AI Can’t Replace These Skills: What Enterprises Should Know
A June 2026 GoHumanize study identifies leadership, collaboration, and negotiation as the skills most resistant to AI automation. ECI Research analysts examine what... Read more.
PMI’s AI Project Management Standard: What It Means for Enterprise Governance
PMI has published the world's first global standard for AI in portfolio, program, and project management. The technology-agnostic framework covers AI life-cycle... Read more.
Agentic AI and Enterprise Application Lifecycle Management: 2026 Outlook
Opkey's 2026 survey of 200+ IT leaders finds overwhelming appetite for agentic AI in enterprise application lifecycle management, with 69% projecting 5,000–30,000... Read more.
Paxton Solo Review: Phone-Based Access Control Reinvented
Paxton has launched Solo, a cloud-hosted access control system that eliminates on-site servers and networks by using smartphones as both the management interface... Read more.
NVIDIA Confidential Computing Powers Apple’s Private Cloud AI
Apple has deployed NVIDIA Confidential Computing GPUs on Google Cloud to power inference for its Foundation Models, validating privacy-preserving AI infrastructure... Read more.
