Paul Nashawaty

Author: Paul Nashawaty

Author

Paul Nashawaty

Paul Nashawaty, Practice Leader and Lead Principal Analyst, specializes in application modernization across build, release and operations. With a wealth of expertise in digital transformation initiatives spanning front-end and back-end systems, he also possesses comprehensive knowledge of the underlying infrastructure ecosystem crucial for supporting modernization endeavors. With over 25 years of experience, Paul has a proven track record in implementing effective go-to-market strategies, including the identification of new market channels, the growth and cultivation of partner ecosystems, and the successful execution of strategic plans resulting in positive business outcomes for his clients.

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AI, Customer Experience, Enterprise Software, Verint Engage

Day 2 Keynote: From Forecasting Precision to Intraday Control

by Samantha Weston, Paul Nashawaty September 19, 2025 0

Verint Engage 2025 Day 2 showcased Exact Forecasting Bot and Intraday Spike Bot, turning CX automation into a real-time, closed-loop system focused on accuracy,... Read more.

AI, Customer Experience, Enterprise Software, Verint Engage

Day 1 Keynote: AI Business Outcomes Now

by Samantha Weston, Paul Nashawaty September 19, 2025 0

Verint’s Day 1 keynote at Engage 2025 emphasized measurable AI business outcomes, hybrid platform adoption, and CX automation backed by a $2B Thoma Bravo investment.... Read more.

AI, Customer Experience, Enterprise Software, Verint Engage

Navigating AI and LLM Adoption in Customer Experience

by Samantha Weston, Paul Nashawaty September 19, 2025 0

Explore how enterprises are adopting AI and LLMs to reshape customer experience, from intelligent triage to agentic orchestration, with lessons from Verint Engage... Read more.

AI, Enterprise Software, Verint Engage, Workforce Automation

Building an AI-Ready Enterprise with Data and Empowerment

by Samantha Weston, Paul Nashawaty September 19, 2025 0

At Verint Engage 2025, leaders from a global pest control company shared how strategic data empowerment and governance frameworks are enabling a truly AI-ready enterprise.... Read more.

AI, Customer Experience, Enterprise Software, Verint Engage, Workforce Automation

Scaling AI Agents with Confidence in the Enterprise Workforce

by Samantha Weston, Paul Nashawaty September 19, 2025 0

At Verint Engage 2025, leaders showcased how AI agents are reshaping customer engagement by integrating into workforce systems with compliance, transparency, and... Read more.