Samantha Weston

Author: Samantha Weston

Author

  • With over 15 years of hands-on experience in operations roles across legal, financial, and technology sectors, Sam Weston brings deep expertise in the systems that power modern enterprises such as ERP, CRM, HCM, CX, and beyond. Her career has spanned the full spectrum of enterprise applications, from optimizing business processes and managing platforms to leading digital transformation initiatives.

    Sam has transitioned her expertise into the analyst arena, focusing on enterprise applications and the evolving role they play in business productivity and transformation. She provides independent insights that bridge technology capabilities with business outcomes, helping organizations and vendors alike navigate a changing enterprise software landscape.

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AI Maturity in CX: Why Hybrid Models Are Winning in 2026
AI, Application Development, Customer Experience, Enterprise IT Strategy

AI Maturity in CX: Why Hybrid Models Are Winning in 2026

by Samantha Weston, Paul Nashawaty 0
The Liveops 2026 AI Maturity Benchmark surveyed 815 enterprise executives and found that only 6% prefer fully autonomous AI in customer experience environments.... Read more.
Portworx at Red Hat Summit 2026: Edge, OpenShift, and VM Migration
Application Development, Cloud, Events, Infrastructure, Platform Engineering, Red Hat Summit 2026

Portworx at Red Hat Summit 2026: Edge, OpenShift, and VM Migration

by Samantha Weston, Paul Nashawaty 0
Portworx is arriving at Red Hat Summit 2026 with a new edge-optimized storage SKU, deeper OpenShift console integration, and two ecosystem awards. ECI Research examines... Read more.
Red Hat Summit 2026: Agentic AI Governance and Supply Chain Security
AI, Application Development, Cloud, DevOps, Infrastructure, Machine Learning, Red Hat Summit 2026

Red Hat Summit 2026: Agentic AI Governance and Supply Chain Security

by Samantha Weston, Paul Nashawaty 0
Red Hat's 2026 Summit delivered a coordinated platform push spanning hardened container images, sovereign cloud, and governed agentic AI infrastructure. ECI Research... Read more.
Outpost24 Brings AI to DAST Authentication Configuration
Application Development, Application Security, DevSecOps

Outpost24 Brings AI to DAST Authentication Configuration

by Samantha Weston, Paul Nashawaty 0
Outpost24 has launched AI-powered authentication for its Scale DAST platform, replacing script-based configuration with natural-language instructions executed by... Read more.
Vapi's $50M Series B: The Enterprise Voice AI Infrastructure Play
AI, Application Development, Enterprise Software, Machine Learning, MarTech

Vapi’s $50M Series B: The Enterprise Voice AI Infrastructure Play

by Samantha Weston, Paul Nashawaty 0
Vapi has closed a $50M Series B and crossed 1 billion calls served, with Amazon Ring, Intuit, and New York Life among its enterprise customers. ECI Research analyzes... Read more.
Twilio Signal 2026: The Unified Communications Platform Bet
AI, Application Development, Authentication, DevOps, Events, Twilio Signal 2026

Twilio Signal 2026: The Unified Communications Platform Bet

by Samantha Weston, Paul Nashawaty 0
At Signal 2026, Twilio repositioned itself from a channel API vendor to a unified communications platform with AI orchestration, cross-channel memory, and agentic... Read more.
Twilio SIGNAL 2026: A Unified Agentic AI Platform Strategy
AI, Application Development, Automation, DevOps, Enterprise Software, Events, Twilio Signal 2026

Twilio SIGNAL 2026: A Unified Agentic AI Platform Strategy

by Samantha Weston, Paul Nashawaty 0
At Twilio SIGNAL 2026, CPO Inbal Shani unveiled a fully generally available unified platform built for agentic AI customer engagement. ECI Research examines the... Read more.
Twilio SIGNAL 2026: One Platform, One SDK, Agentic AI
AI, Application Development, Automation, DevOps, Enterprise Software, Events, Twilio Signal 2026

Twilio SIGNAL 2026: One Platform, One SDK, Agentic AI

by Paul Nashawaty, Samantha Weston 0
At SIGNAL 2026, Twilio announced a unified communications platform consolidating voice, messaging, email, and video under a single SDK, console, and billing commitment.... Read more.
Everpure (Pure Storage) Bets on AI-Ready Data Infrastructure
AI, Application Development, Data Management, Edge Computing

Everpure Bets on AI-Ready Data Infrastructure

by Samantha Weston, Paul Nashawaty 0
Pure Storage has rebranded as Everpure and agreed to acquire data intelligence firm 1touch, signaling a shift from storage vendor to full-stack data management platform.... Read more.